FAQ

General Questions

Fair-Play Scoreboards can provide a custom scoreboard to enhance the entire sporting experience with a design that is unique in its shape and design. Fair-Play also has a full-line of catalog scoreboards. No matter what you choose, intuitive controllers make it is easy to send instantaneous information to your scoreboard. Some scoreboard options include:

A wireless controller that allows the scoreboard to interface with other displays in your venue such as game shot clocks, hockey goal lights, delay of game/possession timers and more.

LED or bar digits with optional electronic team names. Customized layouts for various sporting events including applications for tennis, rodeo, soccer, baseball, basketball, football, track and field, auto racing, hockey, wrestling, lacrosse, shot clocks, possession indicators and more.

When you purchase a Fair-Play scoreboard, you will receive the best product and support in the industry. You have peace of mind knowing that your equipment is built to last – with more than 80 years of experience behind it.

You can find your local distributor by clicking here and typing in your zip code to find the dealer closest to you.

Fair-Play factory warranty coverage includes:

Five years of scoring equipment

Five years for single- and full-color TL Vision LED displays

Ten years for UV-resistant paint upgrade (not standard).

Extended warranties and maintenance agreements are also available.

Displays are typically shipped in custom-built wooden crates and shipped via common carrier whenever possible. The crates are designed to protect the display during normal movement and handling, but will not withstand dropping, ramming with a forklift, or other abusive treatment.

The installation and operations documentation and control equipment are often shipped inside the crated sign. The location of these items is indicated by a large label attached to the display when it leaves the factory. The items should be removed from the sign and kept in a secure place until needed.

Controller accessories may ship separately from the display.

In general, all orders are shipped F.O.B. Des Moines, Iowa or Hazelwood, Missouri and freight is arranged by the factory on a “prepay and add” basis. Any shipment via a third-party carrier, arranged by the buyer or buyer’s agent, becomes the property of the buyer upon loading at the seller dock. IMPORTANT: Please inspect your sign before the carrier leaves your premises and note all visible damage on the bill of lading and report to the carrier immediately.

A screwdriver, crowbar, and hammer are needed to remove the wooden crate from the sign. Once the crate is open, inspect the sign for loose connections. As with all electronics, sending an electrical current through a loose connection can cause equipment malfunction.

Next, check what you’ve received against the packing list. Because the display and the controller may arrive separately, please ensure that all equipment has arrived before beginning sign assembly.

A packet of documentation ships with each display. Typically this includes a packing list, operating manuals for the controller and installation drawings if requested. Other documentation may include:

Installation and Troubleshooting Guide

Diagrams describing connections for optional items as required

Third-party warranties

For additional assistance, please call the Fair-Play Help Desk at 800-462-2716

Maintenance will vary depending on the type of sign you have installed. Fair-Play recommends the CHECK five-point maintenance system:

Cleaning: Keep dirt, insects and particles out.
Heat Control: Replace fan filters regularly or verify air conditioning.
Electrical: Replace burned out lamps (incandescent signs only) and look for connector corrosion (all signs).
Controller: Clean up files. Don’t use third-party software.
Keep water out!

These situations are not covered under your manufacturer’s warranty:

Neglect, abuse or damage caused by user.

Improper storage, installation, maintenance or servicing of the equipment by anyone other than Fair-Play or its authorized dealers.

Power surges, water damage, lightning or other acts of nature.

Excessive application of electrical power or improper power connection.

“Burn in” to the display due to static images applied for lengthy periods of time.

Replacement of fluorescent or incandescent lamps or LEDs.

Software conflicts due to non-factory loading of additional controller software or computer viruses.

Loading the controller software on a non-factory-authorized computer.

Improper handling by third-party shippers. Disabling fans or other factory-provided cooling systems.

Removal of warning labels and protection devices.

Installing non-factory replacement parts.

Acts of war.

Depending on the type of display ordered, turnaround times vary: starting from in-stock items at 3 weeks and up to 16 weeks for out-of-stock. Custom signs also have variable turnaround times. We will be happy to meet any specific requirements you may have; please consult with your sales representative.

Technical Questions

A pixel is one point of a picture. It may consist of one LED or lamp, multiple LEDs, or a cluster of LEDs, depending on the sign type. Monochrome displays use only one color of LED while full color displays require a minimum of one red, one green and one blue LED to create one pixel of color.

Nits are the measure of light emissions from a sign, generically referred to as brightness. Nits are measured in Candelas per square meter (cd/m).

LED is an acronym for Light Emitting Diode. LEDs come in many varieties but are universally based on a very small semiconductor die that emits light when electrical current is applied. The LED emits only color (amber, red, green, and blue are the most common) depending upon the die type.

LEDs last significantly longer than incandescent bulbs. Unlike incandescent bulbs, LEDs don’t burn out. Instead, they gradually fade over time. The life span of an LED is given in hours and estimates the amount of time it will take for an LED to fade to half its initial brightness. Life expectancies published by manufacturers range from 50,000 to 100,000 hours of continuous operation.

LEDs require approximately 90 percent less power to operate than comparably sized incandescent signs. Your Fair-Play representative can predict operating costs for both LED and incandescent systems.

Yes. To attain maximum transmission range, antennas should always be directed to the full upright position, in other words, pointing to the ceiling or sky. If the antennas are otherwise positioned, the transmission range could be significantly diminished.

Try to have a clear line of site between the control and the scoreboard. It is helpful to have the scoreboard elevated above the ground, which it normally is. Make sure the antennas are in their full upright position.